The Reply

Dear Thomas



Thanks for your email. I can certainly understand your comments about our stores having Christmas stock displayed, especially as it’s over 90 days to the big day.



Christmas time is one of the busiest periods in our stores and we know that many of our customers like to do their Christmas shopping as early as possible. By having the stock out at this time, it gives them the opportunity to do so and also try different products which they may like to use during the festive season.



From a practical point of view, stocking seasonal items early makes it easier to manage our stock. It also means that customers do not have to face long queues, which may result if everybody had to shop in a shorter period of time.



I appreciate you taking the time to contact us about this. Customer feedback is important to us as we use it to improve the service we provide.



Kind regards